Refund Policy

We want you to be happy with Vitrin. If something is wrong, we will work with you to resolve it — including refunds when justified.

How refunds work

Refunds are handled case-by-case via our support team. We do not offer automatic self-service refunds, because we want to understand what went wrong and fix it for you and future users.

When we issue refunds

We will normally issue a refund (full or partial) when:

• You experienced a serious technical issue that prevented you from using the service for an extended period.
• You were charged twice or charged in error.
• You cancelled within 7 days of your first paid period and have not actively used the service to publish a storefront.
• We failed to deliver a feature we explicitly promised.

When refunds are not typically issued

• You forgot to cancel an active subscription. (You can cancel any time from the dashboard; subsequent renewals stop immediately.)
• You changed your mind after publishing and using your storefront for several days.
• For prepaid (3/6/12 month) plans more than 30 days into the period.
• Account was terminated for Terms of Service violations.

Response time

We aim to reply to refund requests within 2 business days. Approved refunds are processed via Polar back to the original payment method, typically within 5–10 business days.

Chargebacks

Please contact us before opening a chargeback with your card issuer. We can almost always resolve issues directly and faster than a chargeback process.

Cancellation (no refund needed)

You can cancel your subscription at any time from your dashboard, without contacting support. After cancellation, your access continues until the end of the current paid period, and no further charges occur.